300-085 Question #76: Real Exam Question with Answer & Explanation

The correct answer is A: Call Handlers. Cisco Unity Connection uses Call Handlers, Restriction Tables, and Schedules and Holidays together to control how incoming calls are answered, what actions callers can take, and when different rules apply.

Question

In Cisco Unity Connection, which three elements are used to provide call management? (Choose three.)

Options

ACall Handlers
BRestriction Tables
CSchedules and Holidays
DRoute Patterns
EHunt Lists
FSystem Distribution Lists

Explanation

Cisco Unity Connection uses Call Handlers, Restriction Tables, and Schedules and Holidays together to control how incoming calls are answered, what actions callers can take, and when different rules apply.

Common mistakes.

D. Route Patterns are a Cisco Unified Communications Manager construct used for dial plan routing, not a Cisco Unity Connection call management element.
E. Hunt Lists belong to Cisco Unified Communications Manager for distributing calls across a group of lines and do not exist as call management components within Unity Connection.
F. System Distribution Lists are used for sending voicemail messages to groups of users and serve a messaging function, not call flow management.

Concept tested. Cisco Unity Connection core call management components

Reference. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/administration/guide/b_15cucagx.html

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