300-085 · Question #77
Which two statements about call routing on Cisco Unity Connection are true? (Choose two.)
The correct answer is B. Call routing is done using tables. D. You cannot delete the predefined rules. Cisco Unity Connection routes calls using routing tables, and its predefined routing rules cannot be deleted by administrators.
Question
Which two statements about call routing on Cisco Unity Connection are true? (Choose two.)
Options
- ACall routing is done using route lists.
- BCall routing is done using tables.
- CAttempt Sign-In and Attempt Forward are both predefined direct routing rules.
- DYou cannot delete the predefined rules.
- EOpening Greeting is always the first entry.
How the community answered
(20 responses)- B90% (18)
- C5% (1)
- E5% (1)
Why each option
Cisco Unity Connection routes calls using routing tables, and its predefined routing rules cannot be deleted by administrators.
Route lists are a Cisco Unified Communications Manager dial-plan object used for PSTN failover and have no equivalent role in Unity Connection, which uses routing tables instead.
Unity Connection organizes call routing into routing tables that contain direct routing rules and forwarded routing rules, evaluated top-to-bottom until a match is found. Route lists are a Cisco Unified CM construct and do not exist in Unity Connection.
Attempt Forward is a predefined forwarded routing rule, not a direct routing rule - direct and forwarded routing rules are separate, distinct categories within Unity Connection's routing architecture.
Unity Connection ships with predefined routing rules such as Opening Greeting, Attempt Sign-In, and Attempt Forward that the system requires for baseline call handling. These predefined rules are locked and cannot be removed, though administrators can adjust their order and properties.
Opening Greeting is a predefined direct routing rule but is not guaranteed to always be the first entry, because administrators can insert higher-priority custom rules above it in the table.
Concept tested: Unity Connection call routing tables and predefined rule protection
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/administration/guide/b_15cucsag/b_15cucsag_chapter_01110.html
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