300-085 Question #263: Real Exam Question with Answer & Explanation

The correct answer is A: Enable Cisco CallManager service. Integrating CUCM with IM and Presence Service requires the Cisco CallManager service to be active and end users to be explicitly enabled for IM and Presence in CUCM.

Cisco Unified IM and Presence

Question

Which two configurations should you enable on Cisco Unified Communications Manager for integration with Cisco Unified Communications Manager IM and Presence Service? (Choose two.)

Options

AEnable Cisco CallManager service
BEnable End Users for IM and Presence
CCreate an Application User and associate Presence enabled endpoints with it.
DEnable Cisco CARWeb service
EEnable Cisco Extended Functions service

Explanation

Integrating CUCM with IM and Presence Service requires the Cisco CallManager service to be active and end users to be explicitly enabled for IM and Presence in CUCM.

Common mistakes.

C. Creating an Application User and associating presence-enabled endpoints with it is not a required step for standard CUCM-to-IM-and-Presence integration - end-user device association handles this relationship.
D. The Cisco CARWeb service supports CDR Analysis and Reporting functions and plays no part in establishing integration between CUCM and IM and Presence Service.
E. The Cisco Extended Functions service supports features such as the Quality Report Tool and software conference bridges and is not required for IM and Presence Service integration.

Concept tested. CUCM and IM and Presence Service integration prerequisites

Reference. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/deployment/12_5_1/cup_b_deployment-guide-for-imp-1251.html

Topics

#CUCM integration#IM and Presence enablement#end users#CallManager service

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