An engineer wants to configure Cisco Unity Connection system for the calls from users and unidentified callers that are dialed directly into the system. Which must be updated in Cisco Unity…

System call handlers define greetings and post-greeting actions for specific points in a call flow but are not the configuration point where routing decisions for incoming direct calls are established.

System distribution lists group subscribers together for bulk message delivery purposes and play no role in routing or directing incoming audio calls.

Direct routing rules evaluate incoming calls that arrive at Unity Connection via direct dialing - covering both recognized subscribers and unidentified callers - and route them to the appropriate call handler, subscriber mailbox, or other destination based on configured conditions such as caller ID and dialed number.

Forwarded routing rules apply specifically to calls that have been forwarded from an extension (such as a busy or no-answer forward from a desk phone) and do not apply to calls dialed directly into Unity Connection.