220-1201 · Question #72
A user is having issues when charging a device with a Lightning cable. The cable is not recognized when it is plugged into the device. This issue is usually resolved by flipping the cable over. This…
The correct answer is D. The charging port is dirty or damaged. When a Lightning cable works only when flipped a certain way or doesn't function consistently, it is typically due to debris or damage in the charging port. Cleaning the port or inspecting it for wear resolves the issue.
Question
A user is having issues when charging a device with a Lightning cable. The cable is not recognized when it is plugged into the device. This issue is usually resolved by flipping the cable over. This issue does not occur with other devices of the same type. Which of the following would most likely cause the issue?
Options
- AThe device needs to be restarted.
- BThe battery may be swelling and needs inspection.
- CThe cable is failing and needs to be replaced
- DThe charging port is dirty or damaged
How the community answered
(32 responses)- A6% (2)
- B22% (7)
- C13% (4)
- D59% (19)
Explanation
When a Lightning cable works only when flipped a certain way or doesn't function consistently, it is typically due to debris or damage in the charging port. Cleaning the port or inspecting it for wear resolves the issue.
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