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220-1201 · Question #283

An office is experiencing frequent wireless outages and slow network speeds. A technician confirms that all wireless devices are experiencing the same symptoms. Which of the following should the…

The correct answer is C. Connect a machine using Ethernet and test connectivity. By connecting a device directly to the network via Ethernet, the technician can determine if the issue is isolated to the wireless network or affects the entire network. If the wired connection works properly, the problem is internal to the wireless network; if not, the issue…

Submitted by emma.c· Mar 30, 20265.0 Hardware and Network Troubleshooting

Question

An office is experiencing frequent wireless outages and slow network speeds. A technician confirms that all wireless devices are experiencing the same symptoms. Which of the following should the technician do to determine whether the issue is external or internal?

Options

  • ARestart all devices and ensure they join the workgroup.
  • BCheck the DNS configuration to make sure it is correct.
  • CConnect a machine using Ethernet and test connectivity.
  • DPerform a policy update on Active Directory and reset network settings.

How the community answered

(36 responses)
  • A
    3% (1)
  • B
    17% (6)
  • C
    72% (26)
  • D
    8% (3)

Explanation

By connecting a device directly to the network via Ethernet, the technician can determine if the issue is isolated to the wireless network or affects the entire network. If the wired connection works properly, the problem is internal to the wireless network; if not, the issue is likely external (e.g., with the ISP or modem).

Topics

#Wireless troubleshooting#Network connectivity#Troubleshooting methodology

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