220-1201 · Question #316
A customer is able to print most documents with their USB inkjet printer, but the system is unresponsive when printing a certain report from a custom application. Nothing will print until the…
The correct answer is B. The application has a bug that the developer needs to address. Since the printer and drivers function correctly with all other documents, and the spooler fails only when printing from one specific custom application, the issue likely lies within that application’s print-handling code. This indicates a software bug that must be resolved by…
Question
A customer is able to print most documents with their USB inkjet printer, but the system is unresponsive when printing a certain report from a custom application. Nothing will print until the computer is restarted and the printer is power cycled. A technician remotes into the PC and confirms that the spooler stops working when this report is sent. After clearing the spooler and reinstalling the drivers from the manufacturer's website, the issue persists. No other sites using the application report similar issues. Which of the following is most likely causing the issue?
Options
- AThe manufacturer is curating content before it reaches the device to preserve ink.
- BThe application has a bug that the developer needs to address.
- CThe system is using the postscript language instead of the PCL.
- DPersonal preferences have changed and documents with graphics are now online-only.
How the community answered
(29 responses)- A10% (3)
- B62% (18)
- C21% (6)
- D7% (2)
Explanation
Since the printer and drivers function correctly with all other documents, and the spooler fails only when printing from one specific custom application, the issue likely lies within that application’s print-handling code. This indicates a software bug that must be resolved by the application
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