220-1201 · Question #67
A customer reports that the output from their thermal receipt printer has vertical white lines. Which of the following would most likely resolve this issue?
The correct answer is D. Cleaning the heating element. Thermal printers create images using a heated print head on specially coated thermal paper. Vertical white lines indicate that part of the heating element is dirty or blocked, preventing heat transfer to the paper. Cleaning the print head (heating element) will restore full…
Question
A customer reports that the output from their thermal receipt printer has vertical white lines. Which of the following would most likely resolve this issue?
Options
- AReplacing the ink cartridge
- BUsing the correct paper type
- CInstalling a maintenance kit
- DCleaning the heating element
How the community answered
(26 responses)- A4% (1)
- B12% (3)
- C4% (1)
- D81% (21)
Explanation
Thermal printers create images using a heated print head on specially coated thermal paper. Vertical white lines indicate that part of the heating element is dirty or blocked, preventing heat transfer to the paper. Cleaning the print head (heating element) will restore full functionality.
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