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220-1102 · Question #676

A user takes a work-issued laptop home for the first time. When the user attempts to browse any website on the home internet, the user receives the following error: "This site cannot be reached." A…

The correct answer is C. DNS. When a computer configured with DHCP cannot reach websites, the issue is likely with DNS settings, as the system needs a DNS server to resolve domain names to IP addresses.

Hardware and network troubleshooting

Question

A user takes a work-issued laptop home for the first time. When the user attempts to browse any website on the home internet, the user receives the following error:

"This site cannot be reached." A technician from work confirms that the static IP that was set up on the machine was changed back to DHCP. Which of the following needs to be corrected?

Options

  • AHTTPS
  • BVLAN
  • CDNS
  • DSMTP

How the community answered

(41 responses)
  • A
    2% (1)
  • B
    5% (2)
  • C
    83% (34)
  • D
    10% (4)

Why each option

When a computer configured with DHCP cannot reach websites, the issue is likely with DNS settings, as the system needs a DNS server to resolve domain names to IP addresses.

AHTTPS

HTTPS is a protocol for secure communication over a computer network and its failure typically results in certificate warnings or connection resets, not 'site cannot be reached' due to fundamental name resolution issues.

BVLAN

VLANs segment networks at layer 2; while incorrect VLAN configuration can prevent network access, the problem description points more directly to name resolution failures after a DHCP change rather than a segment issue.

CDNSCorrect

If a computer obtains its IP address via DHCP but cannot browse websites, it often means it hasn't received or isn't using a valid DNS server address. Without a functioning DNS server, the computer cannot resolve human-readable domain names (like google.com) into numerical IP addresses, leading to 'This site cannot be reached' errors.

DSMTP

SMTP is a protocol for sending email and has no direct bearing on web browsing connectivity or resolving website names.

Concept tested: DNS resolution issues with DHCP

Source: https://learn.microsoft.com/en-us/troubleshoot/windows-server/networking/dns-client-resolution-troubleshooting

Topics

#DNS#Networking troubleshooting#DHCP#IP configuration

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