220-1102 · Question #668
220-1102 Question #668: Real Exam Question with Answer & Explanation
The correct answer is C: Restart the smartphone. After an OS update, a smartphone restart is often the first and most effective troubleshooting step to resolve minor software glitches or processes that failed to initialize correctly.
Question
A smartphone user is experiencing issues getting an application to launch. When the user taps on the application name, nothing happens. The user recently updated the smartphone's OS. Which of the following steps should the technician take next to troubleshoot the issue?
Options
- ARoll back the OS update
- BUninstall the application
- CRestart the smartphone
- DCheck for application updates
Explanation
After an OS update, a smartphone restart is often the first and most effective troubleshooting step to resolve minor software glitches or processes that failed to initialize correctly.
Common mistakes.
- A. Rolling back an OS update is a drastic measure and should only be considered after simpler troubleshooting steps have failed, as it can be complex and potentially cause data loss.
- B. Uninstalling and reinstalling the application is a valid troubleshooting step, but restarting the device is simpler and less disruptive, and often resolves such issues first.
- D. While a pending application update might fix compatibility issues, checking for it should typically follow a simple restart to ensure the current version has a clean state to run in.
Concept tested. Basic mobile device troubleshooting
Reference. https://support.apple.com/en-us/HT201559
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