CompTIA
220-1102 · Question #668
A smartphone user is experiencing issues getting an application to launch. When the user taps on the application name, nothing happens. The user recently updated the smartphone's OS. Which of the foll
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Software Troubleshooting
Question
A smartphone user is experiencing issues getting an application to launch. When the user taps on the application name, nothing happens. The user recently updated the smartphone's OS. Which of the following steps should the technician take next to troubleshoot the issue?
Options
- ARoll back the OS update
- BUninstall the application
- CRestart the smartphone
- DCheck for application updates
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Topics
#Smartphone troubleshooting#Application issues#Basic troubleshooting#Restart/Reboot