220-1102 · Question #669
220-1102 Question #669: Real Exam Question with Answer & Explanation
The correct answer is B: Reboot the computer into safe mode. Rebooting the computer into safe mode (Option B) limits the processes and services that run, which can help in isolating and removing persistent malware that might be hiding in normal mode. Safe mode provides a cleaner environment to troubleshoot and remove malware.
Question
A technician thinks that a computer on the network has been infected with malware. The technician attempts several times to use a malware removal tool, but the issue persists. Which of the following should the technician do next?
Options
- ARestore the computer from the last known-good backup
- BReboot the computer into safe mode
- CPurchase a new endpoint protection tool
- DUse system recovery to prevent further infection
Explanation
Rebooting the computer into safe mode (Option B) limits the processes and services that run, which can help in isolating and removing persistent malware that might be hiding in normal mode. Safe mode provides a cleaner environment to troubleshoot and remove malware.
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