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220-1102 · Question #656

A user's computer is running slower than usual and takes a long time to start up. Which of the following tools should me technician use first to investigate the issue?

The correct answer is B. Task Manager. To investigate a slow computer and long startup times, Task Manager is the most appropriate first tool to identify resource-intensive processes or applications impacting performance and startup.

Software Troubleshooting

Question

A user's computer is running slower than usual and takes a long time to start up. Which of the following tools should me technician use first to investigate the issue?

Options

  • AAction Center
  • BTask Manager
  • CResource Monitor
  • DSecurity Configuration Wizard
  • EEvent Viewer

How the community answered

(25 responses)
  • A
    8% (2)
  • B
    72% (18)
  • D
    16% (4)
  • E
    4% (1)

Why each option

To investigate a slow computer and long startup times, Task Manager is the most appropriate first tool to identify resource-intensive processes or applications impacting performance and startup.

AAction Center

Action Center (now Security and Maintenance) provides notifications and access to security and maintenance settings but doesn't offer granular performance monitoring for troubleshooting.

BTask ManagerCorrect

Task Manager is the most effective first tool to investigate a slow computer and long startup times because it provides real-time information on CPU, memory, disk, and network usage by individual processes. Its 'Startup' tab also lists applications configured to run at startup and their impact, allowing a technician to quickly identify resource hogs or programs contributing to slow boot times.

CResource Monitor

Resource Monitor provides more detailed resource usage information than Task Manager but is typically used after Task Manager to drill down into specific performance issues, not as the initial diagnostic tool for general slowness.

DSecurity Configuration Wizard

Security Configuration Wizard is a tool for configuring security policies on Windows Server and is irrelevant to troubleshooting general performance or startup issues on a user's computer.

EEvent Viewer

Event Viewer logs system events, which can be useful for diagnosing specific errors, but it's not the primary tool for identifying real-time performance bottlenecks or startup program impacts.

Concept tested: Windows performance troubleshooting tools

Source: https://learn.microsoft.com/en-us/windows/client-management/task-manager

Topics

#Performance troubleshooting#Task Manager#System startup#Operating system tools

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