220-1102 · Question #655
A user is unable to access the internet but can still print to network printers. Other users are not experiencing this issue. Which of the following steps should the technician take first to…
The correct answer is D. Check the DNS settings. The fact that the user can print to network printers confirms that the physical connection and basic TCP/IP network connectivity are functional - the device is communicating on the local network. The fact that only this user is affected rules out a router or ISP issue. The most…
Question
A user is unable to access the internet but can still print to network printers. Other users are not experiencing this issue. Which of the following steps should the technician take first to diagnose the issue?
Options
- AValidate physical connectivity.
- BReboot the router.
- CDisable IPv6.
- DCheck the DNS settings.
How the community answered
(35 responses)- A6% (2)
- B3% (1)
- C11% (4)
- D80% (28)
Explanation
The fact that the user can print to network printers confirms that the physical connection and basic TCP/IP network connectivity are functional - the device is communicating on the local network. The fact that only this user is affected rules out a router or ISP issue. The most likely cause for internet access failing while local network resources work is a misconfigured or missing DNS setting. Without a valid DNS server, the PC cannot resolve domain names (e.g., www.example.com) to IP addresses, making websites unreachable even though the network itself works. Validating physical connectivity is unnecessary since printing confirms it. Rebooting the router would affect all users. Disabling IPv6 is unlikely to resolve this specific symptom.
Topics
Community Discussion
No community discussion yet for this question.