220-1102 · Question #655
220-1102 Question #655: Real Exam Question with Answer & Explanation
The correct answer is D: Check the DNS settings.. When a user can access the local network (as evidenced by printing to network printers) but not the internet, the issue is often related to Domain Name System (DNS) resolution. DNS is responsible for translating domain names (like google.com) into IP addresses that computers use
Question
A user is unable to access the internet but can still print to network printers. Other users are not experiencing this issue. Which of the following steps should the technician take first to diagnose the issue?
Options
- AValidate physical connectivity.
- BReboot the router.
- CDisable IPv6.
- DCheck the DNS settings.
Explanation
When a user can access the local network (as evidenced by printing to network printers) but not the internet, the issue is often related to Domain Name System (DNS) resolution. DNS is responsible for translating domain names (like google.com) into IP addresses that computers use to communicate. If the DNS settings are incorrect or the DNS server is unreachable, the computer won't be able to find the IP addresses of websites and other internet resources.
Topics
Community Discussion
No community discussion yet for this question.