220-1102 Question #581: Real Exam Question with Answer & Explanation

The correct answer is B: Static IP settings. A smartphone connected to Wi-Fi with an IP address but no subnet mask indicates an incomplete or incorrect network configuration, which would prevent internet access. The lack of a subnet mask strongly suggests an issue with manual IP address settings.

Hardware and network troubleshooting

Question

A customer, whose smartphone's screen was recently repaired, reports that the device has no internet access through Wi-Fi. The device shows that it is connected to Wi-Fi, has an address of 192.168.1.42, and has no subnet mask. Which of the following should the technician check next?

Options

AInternal antenna connections
BStatic IP settings
CAirplane mode
DDigitizer calibration

Explanation

A smartphone connected to Wi-Fi with an IP address but no subnet mask indicates an incomplete or incorrect network configuration, which would prevent internet access. The lack of a subnet mask strongly suggests an issue with manual IP address settings.

Common mistakes.

A. Internal antenna connections would typically prevent the device from connecting to Wi-Fi at all, whereas the question states the device is connected to Wi-Fi.
C. Airplane mode would disable all wireless communication, including Wi-Fi, so the device would not be able to connect to Wi-Fi if airplane mode was enabled.
D. Digitizer calibration relates to touch screen responsiveness and accuracy, having no impact on Wi-Fi connectivity or IP configuration.

Concept tested. TCP/IP network configuration troubleshooting

Reference. https://learn.microsoft.com/en-us/windows/win32/winsock/ip-addresses-and-subnet-masks

Topics

#Wi-Fi troubleshooting#IP addressing#Subnet mask#Static IP settings

Community Discussion

No community discussion yet for this question.

Full 220-1102 Practice Browse All 220-1102 Questions