220-1102 · Question #469
A user connected a smartphone to a coffee shop's public Wi-Fi and noticed the smartphone started sending unusual SMS messages and registering strange network activity. A technician thinks a virus or…
The correct answer is C. Uninstall all recently installed applications. D. Schedule an antivirus scan. To address suspected malware infection on a smartphone, the user should remove recently installed applications and run a full antivirus scan.
Question
A user connected a smartphone to a coffee shop's public Wi-Fi and noticed the smartphone started sending unusual SMS messages and registering strange network activity. A technician thinks a virus or other malware has infected the device. Which of the following should the technician suggest the user do to best address these security and privacy concerns? (Choose two.)
Options
- ADisable Wi-Fi autoconnect.
- BStay offline when in public places.
- CUninstall all recently installed applications.
- DSchedule an antivirus scan.
- EReboot the device.
- FUpdate the OS.
How the community answered
(49 responses)- A2% (1)
- B14% (7)
- C73% (36)
- E6% (3)
- F4% (2)
Why each option
To address suspected malware infection on a smartphone, the user should remove recently installed applications and run a full antivirus scan.
Disabling Wi-Fi autoconnect is a good preventative measure for public networks but does not address an existing infection.
Staying offline in public places is a preventative security practice but does not fix a device already suspected of being infected.
Uninstalling recently installed applications directly targets potential sources of the malware, as new or unauthorized apps often introduce malicious code causing unusual behavior.
Scheduling an antivirus scan is crucial for detecting and removing any existing malware that may have infected the device, directly addressing the security concern.
Rebooting the device might temporarily stop some malware processes but does not remove the malware itself.
Updating the OS is good for patching vulnerabilities but does not directly remove an active malware infection that has already compromised the device.
Concept tested: Mobile device malware remediation
Source: https://support.google.com/android/answer/7664426?hl=en
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