220-1102 Question #469: Real Exam Question with Answer & Explanation

Question

A user connected a smartphone to a coffee shop's public Wi-Fi and noticed the smartphone started sending unusual SMS messages and registering strange network activity. A technician thinks a virus or other malware has infected the device. Which of the following should the technician suggest the user do to best address these security and privacy concerns? (Choose two.)

Options

• ADisable Wi-Fi autoconnect.
• BStay offline when in public places.
• CUninstall all recently installed applications.
• DSchedule an antivirus scan.
• EReboot the device.
• FUpdate the OS.

Explanation

To address suspected malware infection on a smartphone, the user should remove recently installed applications and run a full antivirus scan.

Common mistakes.

• A. Disabling Wi-Fi autoconnect is a good preventative measure for public networks but does not address an existing infection.
• B. Staying offline in public places is a preventative security practice but does not fix a device already suspected of being infected.
• E. Rebooting the device might temporarily stop some malware processes but does not remove the malware itself.
• F. Updating the OS is good for patching vulnerabilities but does not directly remove an active malware infection that has already compromised the device.

Concept tested. Mobile device malware remediation

Reference. https://support.google.com/android/answer/7664426?hl=en

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