220-1102 · Question #470
In an organization with a standardized set of installed software, a developer submits a request to have new software installed. The company does not currently have a license for this software, but…
The correct answer is C. Indicate to the developer that formal approval is needed; then, the IT team should investigate the. The technician must ensure that software installations adhere to company policy, which includes proper licensing and formal approval before proceeding.
Question
In an organization with a standardized set of installed software, a developer submits a request to have new software installed. The company does not currently have a license for this software, but the developer already downloaded the installation file and is requesting that the technician install it. The developer states that the management team approved the business use of this software. Which of the following is the best action for the technician to take?
Options
- AContact the software vendor to obtain the license for the user, and assist the user with installation
- BRun a scan on the downloaded installation file to confirm that it is free of malicious software,
- CIndicate to the developer that formal approval is needed; then, the IT team should investigate the
- DInstall the software and run a full system scan with antivirus software to confirm that the operating
How the community answered
(60 responses)- A8% (5)
- B17% (10)
- C70% (42)
- D5% (3)
Why each option
The technician must ensure that software installations adhere to company policy, which includes proper licensing and formal approval before proceeding.
Contacting the vendor and assisting with installation without formal IT approval and a license procurement process bypasses company policy and could lead to legal issues.
Scanning the downloaded file for malware is a good security practice, but it does not address the lack of formal approval or a valid license, which are critical policy requirements.
The technician should inform the developer that formal IT approval and proper licensing are required for new software installations. This ensures compliance with legal and security policies, allowing the IT team to properly vet and procure the software before installation, even if management verbally approved the use.
Installing the software immediately based on a developer's claim of management approval, without formal IT process, violates company policy and could introduce security risks or licensing violations.
Concept tested: Software licensing and IT policy adherence
Source: null
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