A remote user contacts the help desk about an email that appears to be distorted. The technician is unsure what the user means and needs to view the email to assist with troubleshooting. Which of…

VNC (Virtual Network Computing) provides graphical remote desktop access, allowing the technician to view and control the user's computer screen in real-time. This enables the technician to see the distorted email exactly as the user sees it, which is essential for accurate troubleshooting.

SSH (Secure Shell) provides command-line remote access, which is text-based and does not allow for graphical viewing of the user's desktop or applications.

VPN (Virtual Private Network) provides a secure network connection but does not inherently offer screen-sharing capabilities.

RMM (Remote Monitoring and Management) is a broader suite of tools for IT management; while some RMM solutions include remote viewing, VNC is a specific protocol/tool focused on graphical remote access.