220-1102 · Question #466
220-1102 Question #466: Real Exam Question with Answer & Explanation
The correct answer is A: VNC. To understand a remote user's issue with a distorted email, the technician needs to visually inspect the user's screen by establishing a graphical remote connection.
Question
A remote user contacts the help desk about an email that appears to be distorted. The technician is unsure what the user means and needs to view the email to assist with troubleshooting. Which of the following should the technician use to assist the user?
Options
- AVNC
- BSSH
- CVPN
- DRMM
Explanation
To understand a remote user's issue with a distorted email, the technician needs to visually inspect the user's screen by establishing a graphical remote connection.
Common mistakes.
- B. SSH (Secure Shell) provides command-line remote access, which is text-based and does not allow for graphical viewing of the user's desktop or applications.
- C. VPN (Virtual Private Network) provides a secure network connection but does not inherently offer screen-sharing capabilities.
- D. RMM (Remote Monitoring and Management) is a broader suite of tools for IT management; while some RMM solutions include remote viewing, VNC is a specific protocol/tool focused on graphical remote access.
Concept tested. Graphical remote desktop access tools
Reference. https://www.realvnc.com/en/connect/docs/faq/what-is-vnc/
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