A technician is familiar with most personnel at a customer's location and has clearance to work unsupervised. Which of the following describes how the technician should handle personal communication…

Responding to calls and texts, even when not directly working with personnel, can still be a distraction and unprofessional in a client's environment.

Limiting responses only to family still allows for non-emergency personal communication, which can be distracting and unprofessional.

Responding to personal calls and text messages only when an emergency situation requires it demonstrates professionalism and ensures the technician's full attention is on the customer's work. This minimizes distractions and respects the client's time and resources while on their premises.

Responding discreetly, while better than overtly, still implies engaging in non-emergency personal communication on work time at a client's site, which is generally discouraged.