Cisco
100-140 · Question #54
Which steps are part of the problem-solving process? (Choose three.) Note: You will receive partial credit for each correct response.
The correct answer is C. Narrow the number potential causes to create an efficient action plan. D. Define the problem. E. Gather the facts to isolate possible causes. Define the problem is the first step to ensure clarity. Gather the facts to isolate possible causes helps identify what might be wrong. Narrow the number of potential causes leads to an efficient action plan for resolution.
Basic Troubleshooting and Best Practices
Question
Which steps are part of the problem-solving process? (Choose three.) Note: You will receive partial credit for each correct response.
Options
- AExpand the number potential causes to create an efficient action plan.
- BCreate an abstract problem statement
- CNarrow the number potential causes to create an efficient action plan.
- DDefine the problem.
- EGather the facts to isolate possible causes.
- FAvoid isolating possible causes.
How the community answered
(26 responses)- A8% (2)
- B8% (2)
- C69% (18)
- F15% (4)
Explanation
Define the problem is the first step to ensure clarity. Gather the facts to isolate possible causes helps identify what might be wrong. Narrow the number of potential causes leads to an efficient action plan for resolution.
Topics
#problem-solving methodology#troubleshooting process#root cause analysis#fact gathering
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