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100-140 · Question #58

A customer complains that the performance of their PC is severely impacted when several applications are open at the same time. You suspect that a memory upgrade might fix the problem. Which two thing

The correct answer is B. Open the applications that they frequently use at the same time. C. Open Task Manager and report the percent utilization of the processor and system memory.. Opening the applications, they frequently use simulates the real workload to assess memory Checking Task Manager for processor and memory utilization shows if high memory usage is the cause of poor performance, helping determine if a RAM upgrade is needed.

Basic Troubleshooting and Best Practices

Question

A customer complains that the performance of their PC is severely impacted when several applications are open at the same time. You suspect that a memory upgrade might fix the problem. Which two things should you ask the user to do to provide you with the information you need to determine whether a memory upgrade is necessary? (Choose two.)

Options

  • AOpen Device Manager to check for memory errors.
  • BOpen the applications that they frequently use at the same time.
  • COpen Task Manager and report the percent utilization of the processor and system memory.
  • DOpen System Information and report how many motherboard memory slots are in use.

How the community answered

(36 responses)
  • A
    8% (3)
  • B
    75% (27)
  • D
    17% (6)

Explanation

Opening the applications, they frequently use simulates the real workload to assess memory Checking Task Manager for processor and memory utilization shows if high memory usage is the cause of poor performance, helping determine if a RAM upgrade is needed.

Topics

#RAM upgrade#Task Manager#memory utilization#performance troubleshooting

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