Cisco
100-140 · Question #31
Which action must a service desk technician take to resolve a printer driver failure on a desktop PC?
The correct answer is C. Update the device driver software. A printer driver failure indicates the software component that enables the OS to communicate with the printer is missing or corrupt. Updating (or reinstalling) the device driver software restores proper communication and resolves the issue.
Basic Troubleshooting and Best Practices
Question
Which action must a service desk technician take to resolve a printer driver failure on a desktop PC?
Options
- ADisconnect and reconnect from the power source.
- BBoot the computer in safe mode.
- CUpdate the device driver software.
- DPlace the desktop in locked/sleep mode.
How the community answered
(16 responses)- A6% (1)
- B6% (1)
- C75% (12)
- D13% (2)
Explanation
A printer driver failure indicates the software component that enables the OS to communicate with the printer is missing or corrupt. Updating (or reinstalling) the device driver software restores proper communication and resolves the issue.
Topics
#printer driver#device driver update#hardware troubleshooting#driver failure
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