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100-140 · Question #65
100-140 Question #65: Real Exam Question with Answer & Explanation
The correct answer is A. Test the printer's network connectivity.. Since the print job is stuck in the queue and the printer is networked, the most logical next step is to verify whether the printer is reachable on the network before troubleshooting further.
Question
You receive a phone call from a customer who reports they are unable to print. They have already tried printing a test page with no success. They indicate that the printer icon in the taskbar says the job is pending. You suspect that the networked printer is unavailable. What should you do next?
Options
- ATest the printer's network connectivity.
- BAsk the user which applications they are trying to print from.
- CTell the user to print to a different printer.
- DReplace the printer with one that works.
Explanation
Since the print job is stuck in the queue and the printer is networked, the most logical next step is to verify whether the printer is reachable on the network before troubleshooting further.
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