Cisco
100-140 · Question #65
You receive a phone call from a customer who reports they are unable to print. They have already tried printing a test page with no success. They indicate that the printer icon in the taskbar says the
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Basic Troubleshooting and Best Practices
Question
You receive a phone call from a customer who reports they are unable to print. They have already tried printing a test page with no success. They indicate that the printer icon in the taskbar says the job is pending. You suspect that the networked printer is unavailable. What should you do next?
Options
- ATest the printer's network connectivity.
- BAsk the user which applications they are trying to print from.
- CTell the user to print to a different printer.
- DReplace the printer with one that works.
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Topics
#printer troubleshooting#network connectivity#print queue#networked printer