Cisco
100-140 · Question #68
The following support ticket was submitted by an employee: I just received an important email. When I tried to print it, it did not print. It's the same printer I always use when I need to print…
The correct answer is A. Clear the print queue and try to print again. Since the printer was unplugged, print jobs likely became stuck in the queue. Clearing the print queue ensures that old, stalled jobs are removed so new print jobs can process correctly.
Basic Troubleshooting and Best Practices
Question
The following support ticket was submitted by an employee: I just received an important email. When I tried to print it, it did not print. It's the same printer I always use when I need to print important emails. You investigate and discover that the local workgroup printer was unplugged during the evening. You plug it in and the printer restarts successfully. You establish a Remote Desktop session with the computer having the problem and attempt to print the file again. The files still does not print. What should you do next?
Options
- AClear the print queue and try to print again.
- BCheck that the employee's PC is connected to the network.
- CReinstall the printer drivers on the employee's computer
- DVerify that the printer is set as the default printer on the employee s computer.
How the community answered
(47 responses)- A74% (35)
- B15% (7)
- C6% (3)
- D4% (2)
Explanation
Since the printer was unplugged, print jobs likely became stuck in the queue. Clearing the print queue ensures that old, stalled jobs are removed so new print jobs can process correctly.
Topics
#print queue#printer troubleshooting#print spooler#Remote Desktop
Community Discussion
No community discussion yet for this question.