Cisco
100-140 · Question #63
A help desk technician is troubleshooting Wi-Fi connectivity issues on a user's mobile phone. Restarting the phone and router did not resolve the issue. Which next step should a help desk technician t
Sign in or unlock 100-140 to reveal the answer and full explanation for question #63. The question stem and answer options stay visible for context.
Basic Troubleshooting and Best Practices
Question
A help desk technician is troubleshooting Wi-Fi connectivity issues on a user's mobile phone. Restarting the phone and router did not resolve the issue. Which next step should a help desk technician take to attempt to resolve the issue?
Options
- AReplace the SIM card.
- BEnsure that airplane mode is off.
- CReset the network settings to default.
- DUpdate the OS to the latest version.
Unlock 100-140 to see the answer
You've previewed enough free 100-140 questions. Unlock 100-140 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#Wi-Fi troubleshooting#mobile networking#airplane mode#network settings