Cisco
100-140 · Question #63
A help desk technician is troubleshooting Wi-Fi connectivity issues on a user's mobile phone. Restarting the phone and router did not resolve the issue. Which next step should a help desk technician…
The correct answer is B. Ensure that airplane mode is off. If a phone cannot connect to Wi-Fi, confirming that airplane mode is disabled is the most immediate and logical next step. Airplane mode blocks all wireless connections, including Wi-Fi, and must be off before other troubleshooting can continue.
Basic Troubleshooting and Best Practices
Question
A help desk technician is troubleshooting Wi-Fi connectivity issues on a user's mobile phone. Restarting the phone and router did not resolve the issue. Which next step should a help desk technician take to attempt to resolve the issue?
Options
- AReplace the SIM card.
- BEnsure that airplane mode is off.
- CReset the network settings to default.
- DUpdate the OS to the latest version.
How the community answered
(29 responses)- A3% (1)
- B79% (23)
- C3% (1)
- D14% (4)
Explanation
If a phone cannot connect to Wi-Fi, confirming that airplane mode is disabled is the most immediate and logical next step. Airplane mode blocks all wireless connections, including Wi-Fi, and must be off before other troubleshooting can continue.
Topics
#Wi-Fi troubleshooting#mobile networking#airplane mode#network settings
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