Which three practices help create clear, concise, and factual documentation for a help desk ticket? (Choose three.) Note: You will receive partial credit for each correct response.

The correct answer is A. Write a detailed description of the problem in the ticket body. B. Add resolution details. D. Assign a category. Write a detailed description of the problem ensures clarity about the issue. Add resolution details documents how the issue was fixed for future reference. Assign a category helps organize tickets and makes them easier to track and report on.

The Essentials of IT Support

Question

Which three practices help create clear, concise, and factual documentation for a help desk ticket? (Choose three.) Note: You will receive partial credit for each correct response.

Options

AWrite a detailed description of the problem in the ticket body.
BAdd resolution details.
CUse shorthand.
DAssign a category.
EWrite a general description of the problem in the ticket body.

How the community answered

(36 responses)

A
72% (26)
C
8% (3)
E
19% (7)

Explanation

Write a detailed description of the problem ensures clarity about the issue. Add resolution details documents how the issue was fixed for future reference. Assign a category helps organize tickets and makes them easier to track and report on.

Topics

#ticket documentation#help desk records#incident reporting#categorization

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