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100-140 · Question #55
Which three practices help create clear, concise, and factual documentation for a help desk ticket? (Choose three.) Note: You will receive partial credit for each correct response.
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The Essentials of IT Support
Question
Which three practices help create clear, concise, and factual documentation for a help desk ticket? (Choose three.) Note: You will receive partial credit for each correct response.
Options
- AWrite a detailed description of the problem in the ticket body.
- BAdd resolution details.
- CUse shorthand.
- DAssign a category.
- EWrite a general description of the problem in the ticket body.
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Topics
#ticket documentation#help desk records#incident reporting#categorization