100-140 · Question #17
A user calls help desk to report that they cannot connect to the company's internal WiFi network. The help desk technician is following the problem-solving process to resolve the user's issue. After…
The correct answer is D. Consider the probable cause for the failure by checking whether other users are affected. According to the standard troubleshooting process, after you establish a probable cause you must test that theory before implementing any changes. Checking if other users are affected helps confirm whether the issue is isolated to the one user's settings (supporting your…
Question
Options
- AImplement a plan by changing the user's network settings to match the company standard.
- BResolve the issue by restarting the wireless access point.
- CDocument the problem and solution in the company's IT knowledge base.
- DConsider the probable cause for the failure by checking whether other users are affected.
How the community answered
(22 responses)- A14% (3)
- B5% (1)
- C5% (1)
- D77% (17)
Explanation
According to the standard troubleshooting process, after you establish a probable cause you must test that theory before implementing any changes. Checking if other users are affected helps confirm whether the issue is isolated to the one user's settings (supporting your misconfiguration theory) or is a broader network problem.
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