Cisco
100-140 · Question #17
100-140 Question #17: Real Exam Question with Answer & Explanation
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Question
A user calls help desk to report that they cannot connect to the company's internal WiFi network. The help desk technician is following the problem-solving process to resolve the user's issue. After defining the problem and gathering detailed information, the technician suspects the most probable cause of the issue is a misconfiguration in the user's network settings. What should the technician do next?
Options
- AImplement a plan by changing the user's network settings to match the company standard.
- BResolve the issue by restarting the wireless access point.
- CDocument the problem and solution in the company's IT knowledge base.
- DConsider the probable cause for the failure by checking whether other users are affected.
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