100-140 · Question #35
Which benefits does remote IT support provide? (Choose two)
The correct answer is B. Increases cost efficiency D. Faster issue resolution. Remote IT support delivers measurable business value through cost savings and quicker problem resolution without requiring on-site technician visits.
Question
Options
- AReduces need for network connectivity
- BIncreases cost efficiency
- CEliminates need for physical hardware
- DFaster issue resolution
How the community answered
(25 responses)- A16% (4)
- B76% (19)
- C8% (2)
Why each option
Remote IT support delivers measurable business value through cost savings and quicker problem resolution without requiring on-site technician visits.
Remote IT support requires reliable network connectivity as its foundation - without it, remote sessions cannot be established at all.
Remote support reduces operational costs by eliminating travel time, on-site labor expenses, and the need for large local IT staff, making it a more economical model for organizations.
Remote support does not eliminate physical hardware; end-user devices, servers, and network equipment must still exist and be maintained physically.
Technicians can connect to systems instantly via remote access tools, diagnosing and resolving issues in minutes rather than waiting for a physical visit, which significantly shortens resolution time.
Concept tested: Benefits and limitations of remote IT support
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