Cisco
100-140 · Question #82
You need to provide remote technical support to a colleague who is encountering computer issues while working from home on their Windows 11 computer. The colleague needs you to troubleshoot and resolv
The correct answer is D. Remote Desktop. Remote Desktop allows a technician to take full control of a user's computer without the user being present, making it suitable for troubleshooting while the user is away.
The Essentials of IT Support
Question
You need to provide remote technical support to a colleague who is encountering computer issues while working from home on their Windows 11 computer. The colleague needs you to troubleshoot and resolve the problem while they are at lunch. Which remote access software option allows direct control of the end user's device without requiring the user to be present?
Options
- AVirtual Network Computing (VNC)
- BCisco WebEx
- CRemote Assistance
- DRemote Desktop
How the community answered
(29 responses)- A10% (3)
- B3% (1)
- C3% (1)
- D83% (24)
Explanation
Remote Desktop allows a technician to take full control of a user's computer without the user being present, making it suitable for troubleshooting while the user is away.
Topics
#remote desktop#remote access#Windows 11#unattended support
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