Cisco
100-140 · Question #22
Which document outlines a commitment between an organization and a customer, including details of the service, the standards the provider must adhere to, and compensation for the successful…
The correct answer is D. Service Level Agreement. A Service Level Agreement (SLA) is the formal document that specifies the services provided, performance standards, and any penalties or compensation related to meeting those service
The Essentials of IT Support
Question
Which document outlines a commitment between an organization and a customer, including details of the service, the standards the provider must adhere to, and compensation for the successful completion of those milestones?
Options
- AKey Performance Indicators
- BIncident Report
- CService Level Indicator
- DService Level Agreement
How the community answered
(28 responses)- A4% (1)
- B18% (5)
- C7% (2)
- D71% (20)
Explanation
A Service Level Agreement (SLA) is the formal document that specifies the services provided, performance standards, and any penalties or compensation related to meeting those service
Topics
#SLA#service level agreement#IT contracts#service standards
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