According to situational theorists, which of the following leadership style is the most effective in managing unskilled, entry-level workers?

Question

Options

• ASelling
• BTelling
• CParticipating
• DDelegating

• A
  5% (2)
• B
  89% (33)
• C
  3% (1)
• D
  3% (1)

Explanation

Telling is correct because unskilled, entry-level workers have low competence and need clear, specific instructions with close supervision - they lack the skills to act independently, so a directive, task-focused approach is most effective.

Selling (A) is wrong because it combines direction with motivational support, suited for workers who have some skill but lack confidence or commitment - entry-level workers first need structure before encouragement.

Participating (C) is wrong because it involves shared decision-making, appropriate only when followers are competent but need a boost in motivation - unskilled workers aren't ready to contribute meaningfully to decisions.

Delegating (D) is the opposite of what's needed; it's reserved for highly skilled, self-motivated workers who require minimal oversight.

Memory tip: Think of the four styles as a staircase - you start at the bottom with Telling (just do as I say), climb to Selling, then Participating, and reach Delegating at the top. Entry-level workers are always on the bottom step.

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