RCDDV15 · Question #128
A program manager joins a learn to fix a troubled enterprise-wide customer relationship management (CHM) system Analysis indicates that duplicate customer information data is resulting in redundant…
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Question
A program manager joins a learn to fix a troubled enterprise-wide customer relationship management (CHM) system Analysis indicates that duplicate customer information data is resulting in redundant client information. The program manager accesses the knowledge repository tor similar programs to gather historical data and trends. A corrective action is identified, and a change in process is implemented to regain data integrity. What should the program manager do with the knowledge gained from this activity?
Options
- AInclude the lessons learned in the weekly program report
- BUpdate the communications management plan
- CUpdate the lessons learned database
- DCommunicate the corrective action to the program sponsor
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