A Development Team has members working from globally distributed locations. Conducting the Scrum events via a conference call is proving difficult and an impediment to the Development Team…

Question

Options

• ARaise the impediment to management and challenge the distributed nature of the team
• BHelp the Development Team discuss, choose and introduce suitable communication tools
• CWait for the Development Team to choose and implement a solution
• DIntroduce the tools in use elsewhere in the organisation that have helped other teams

• A
  7% (3)
• B
  80% (36)
• D
  13% (6)

Explanation

B and C are correct because the Scrum Master's role is to serve the Development Team - not to solve problems for them, but to facilitate their self-organisation. Helping the team discuss and choose tools (B) respects team autonomy while removing an impediment, and waiting for the team to implement their chosen solution (C) honours the Scrum principle that Development Teams self-organise. Together, these options strike the right balance between facilitation and empowerment.

A is wrong because escalating to management and challenging the team's structure is heavy-handed and bypasses the team's ability to solve its own problems - the Scrum Master should protect and support the team, not undermine its composition. D is wrong because introducing tools unilaterally removes the team's decision-making power; the Scrum Master should facilitate the choice, not make it for them.

Memory tip: Remember the Scrum Master mantra - facilitate, don't dictate. The Scrum Master can bring options to the table (B) but the team drives the decision and implementation (C). If an answer has the Scrum Master "doing it for them" or "going over their head," it's almost certainly wrong.

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