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PMI-ACP · Question #743

After a successful product deployment, a key stakeholder informs an agile team member that an implemented feature is failing to deliver its expected business value. The team member replies that the re

The correct answer is A. Stakeholders should have regularly been engaged to obtain feedback and reduce the functionality. The problem is one of requirement elicitation-the team built what was asked, but the feature didn't deliver actual business value. This is a classic outcome when stakeholders are not engaged continuously. The correct preventive measure is regular stakeholder engagement to gather

Submitted by yuriko_h· Apr 18, 2026Stakeholder Engagement

Question

After a successful product deployment, a key stakeholder informs an agile team member that an implemented feature is failing to deliver its expected business value. The team member replies that the requirement was provided by the customer, and that the scope was clearly met. If the problem were an issue of requirement elicitation rather than delivery, what should have been done to avoid this situation?

Options

  • AStakeholders should have regularly been engaged to obtain feedback and reduce the functionality
  • BThe team should have used the lean principle of delay, so that actual facts could be considered
  • CInterdependent teams should have been engaged using a collaborative approach to identify and
  • DAn owner should have been identified to obtain timely stakeholder feedback.

How the community answered

(46 responses)
  • A
    78% (36)
  • B
    7% (3)
  • C
    4% (2)
  • D
    11% (5)

Explanation

The problem is one of requirement elicitation-the team built what was asked, but the feature didn't deliver actual business value. This is a classic outcome when stakeholders are not engaged continuously. The correct preventive measure is regular stakeholder engagement to gather ongoing feedback, validate assumptions, and adjust scope or functionality iteratively. This allows teams to course-correct before full delivery. Option B (lean delay) is about deferring decisions, not about validating value. Option C (interdependent teams) addresses coordination, not the elicitation gap. Option D (assigning an owner) is a partial solution but doesn't emphasize the ongoing feedback loop that agile requires.

Topics

#Stakeholder feedback#Requirement elicitation#Business value#Continuous engagement

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