A team is delivering work as per the sprint plan, and team velocity is stabilized. However, at the end of the release, the customer is dissatisfied with project quality. What should the agile…

Question

Options

• AInvited end customers to attend the stand ups
• BOrganized design review sessions with the customer to obtain sign-off
• CHeld regular meetings with the product owner and project team to elicit detailed business
• DConducted frequent review meetings with the customer to continually enhance delivery

• A
  12% (5)
• B
  2% (1)
• C
  5% (2)
• D
  80% (33)

Explanation

The core agile principle is continuous customer collaboration, not just contract negotiation. The team was technically performing well (stable velocity, on-plan delivery), but was building the wrong thing - or not incorporating customer feedback iteratively. Option D (frequent review meetings with the customer to continually enhance delivery) addresses this by creating regular feedback loops throughout the release, not just at the end. Option A (inviting customers to standups) is too tactical and not appropriate for end customers. Option B (design review sign-offs) is a waterfall-style gate, not continuous collaboration. Option C (meetings with the product owner) is useful but the product owner is a proxy - direct customer engagement is what was missing.

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