PMI-ACP · Question #28
As part of stakeholder management and understanding, the team may undertake customer persona modeling. Which of the following would a persona not represent in this context?
The correct answer is D. Requirements. In customer persona modeling, a persona is an archetypal, stereotyped representation of a user type - a fictional composite character based on research into real users. Personas represent who the users are (their goals, behaviors, and characteristics), not what the system must…
Question
As part of stakeholder management and understanding, the team may undertake customer persona modeling. Which of the following would a persona not represent in this context?
Options
- AStereotyped users
- BReal people
- CArchetypal description
- DRequirements
How the community answered
(33 responses)- A3% (1)
- B6% (2)
- C3% (1)
- D88% (29)
Explanation
In customer persona modeling, a persona is an archetypal, stereotyped representation of a user type - a fictional composite character based on research into real users. Personas represent who the users are (their goals, behaviors, and characteristics), not what the system must do. Requirements describe system functionality and are a separate artifact derived from understanding users. Personas inform requirements but do not themselves represent requirements.
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