PLAT-ADMN-201 · Question #115
PLAT-ADMN-201 Question #115: Real Exam Question with Answer & Explanation
The correct answer is B: Include an extended list of example user questions so the agent can learn from patterns.. Salesforce Agentforce topic instructions guide the AI agent on when and how to handle a topic. Best practice is to include specific example user questions (B) so the agent can accurately recognize user intent and route to the correct topic. Without concrete examples, the agent re
Question
A Platform Administrator is adding a new topic to an agent. What is best practice for topic instructions?
Options
- AWrite the instructions generically to allow the agent maximum flexibility in its reasoning.
- BInclude an extended list of example user questions so the agent can learn from patterns.
- CKeep instructions as minimal as possible to reduce agent latency.
- DAdd business-specific language rather than plain language.
Explanation
Salesforce Agentforce topic instructions guide the AI agent on when and how to handle a topic. Best practice is to include specific example user questions (B) so the agent can accurately recognize user intent and route to the correct topic. Without concrete examples, the agent relies on vague matching and may misclassify requests. Option A (generic instructions) reduces precision and can cause incorrect topic activation. Option C (minimal instructions) sacrifices accuracy for minor latency gains, which is a poor trade-off. Option D (business-specific jargon) is counterproductive because users will phrase questions in plain language, not internal terminology.
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