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PLAT-ADMN-201 · Question #92
PLAT-ADMN-201 Question #92: Real Exam Question with Answer & Explanation
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Submitted by daniela_cl· Apr 18, 2026Service and Support Applications
Question
Northern Trail Outfitters wants emails received from customers to generate cases automatically. How should a Platform Administrator ensure that the emails are sent to the correct queue?
Options
- ACreate an escalation rule to send cases to the correct queue.
- BUse a custom email service to set the owner of the case upon creation.
- CUtilize a flow to identify the correct queue and assign the case.
- DConfigure Email-to-Case so emails are delivered to the correct queue.
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Topics
#Email-to-Case#Case assignment#Queues