PLAT-ADMN-201 · Question #79
PLAT-ADMN-201 Question #79: Real Exam Question with Answer & Explanation
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Question
Universal Containers wants to ensure that cases are routed to the right people at the right time, but there is a growing support organization. The business wants to be able to move people around and adjust the work they get without having to request extra assistance or rely on the administrator teams. Which tool allows the business to control its own assignment of work?
Options
- ACase Assignment Rules
- BEmail-to-Case
- COmni-Channel
- DLead Assignment Rules
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