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PLAT-ADMN-201 · Question #106
PLAT-ADMN-201 Question #106: Real Exam Question with Answer & Explanation
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Submitted by diego_uy· Apr 18, 2026Service and Support Applications
Question
Cloud Kicks wants to make sure clients are getting the attention they need and cases are not sitting longer than the Service Level Agreement (SLA) it has with its clients. Which standard feature helps route cases to a Tier 2 team if they have not been addressed in a specific amount of time?
Options
- AMilestone and Entitlements
- BOmni Channel Routing
- CAuto Response Rules
- DEscalation Rules
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Topics
#Case Management#Escalation Rules#SLA#Service Cloud