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PLAT-ADMN-201 · Question #103
PLAT-ADMN-201 Question #103: Real Exam Question with Answer & Explanation
The correct answer is A: Users can rate the helpfulness of articles. Salesforce Knowledge offers capabilities such as user ratings for article helpfulness and seamless integration with the Service Console to assist agents.
Submitted by stefanr· Apr 18, 2026Service and Support Applications
Question
What are two capabilities of Salesforce Knowledge? Choose 2 answers.
Options
- AUsers can rate the helpfulness of articles
- BKnowledge articles integrate with Service Console.
- CKnowledge articles are always publicly available for customers.
- DAny user can write and publish articles.
Explanation
Salesforce Knowledge offers capabilities such as user ratings for article helpfulness and seamless integration with the Service Console to assist agents.
Common mistakes.
- C. Knowledge articles are not always publicly available; their visibility can be configured using data categories and permissions to be public, private, or internal-only.
- D. Only users with specific Knowledge user licenses and appropriate permissions (e.g., via profile or permission set) can write and publish articles, not just any user.
Concept tested. Salesforce Knowledge capabilities
Reference. https://help.salesforce.com/s/articleView?id=sf.knowledge_whatis.htm&type=5
Topics
#Salesforce Knowledge#Service Console#Knowledge Management#Article Management
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