PLAT-ADMN-201 Question #80: Real Exam Question with Answer & Explanation

Question

Cloud Kicks is concerned that not everyone on the sales team is entering key data into accounts and opportunities that they own. Also, the team is concerned that if the key information changes, it does not get updated in Salesforce. A Platform Administrator wants to get a better understanding of their data quality and record completeness. What should the administrator do to accomplish this?

Options

• AExplore AppExchange for data quality and record completeness solutions.
• BCreate a report for Accounts and Opportunities highlighting missing data.
• CSubscribe the sales reps to a monthly report for accounts and opportunities.
• DConfigure the key fields as required fields on the page layout.

Explanation

Creating a report for Accounts and Opportunities highlighting missing data (B) directly addresses the requirement of understanding data quality and record completeness. Reports can use filters and cross-filters (e.g., 'fields equal to blank') to surface records with missing key data, giving the admin and management a clear, actionable view of gaps. Option A (AppExchange) may offer solutions but is not the first step an admin should take when native reporting suffices. Option C (subscribing reps to a report) helps reps stay informed but does not help the administrator understand data quality. Option D (making fields required on the page layout) enforces future completeness but does not help analyze existing data gaps.

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