Northern Trail Outfitters has the Case object set to private. The support manager raised a concern that reps have a broader view of data than expected and can see all cases on their group's…

The correct answer is C. Dashboard's running user. In Salesforce, every dashboard runs as a designated 'running user.' The dashboard displays data based on that running user's access level, not the access level of the person viewing the dashboard. If the running user has a broader sharing model (e.g., 'View All Data' or a…

Submitted by ahmad_uae· Apr 18, 2026Data and Analytics Management

Question

Northern Trail Outfitters has the Case object set to private. The support manager raised a concern that reps have a broader view of data than expected and can see all cases on their group's dashboards. What is causing reps to have inappropriate access to data on dashboards?

Options

ADashboard Filters
BPublic Dashboards
CDashboard's running user
DDashboard Subscriptions

How the community answered

(21 responses)

A
10% (2)
C
86% (18)
D
5% (1)

Explanation

In Salesforce, every dashboard runs as a designated 'running user.' The dashboard displays data based on that running user's access level, not the access level of the person viewing the dashboard. If the running user has a broader sharing model (e.g., 'View All Data' or a higher role in the hierarchy), all viewers of that dashboard will see data they would not normally have access to themselves. Since Cases are set to Private, individual reps shouldn't see all cases - but if the dashboard's running user can see all cases, every rep viewing that dashboard inherits that broader visibility. The fix is to change the running user to someone with appropriately restricted access or use dynamic dashboards.

Topics

#Dashboard Running User#Data Security#Reports and Dashboards#Sharing Model

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