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PLAT-ADMN-201 · Question #91
PLAT-ADMN-201 Question #91: Real Exam Question with Answer & Explanation
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Submitted by helene.fr· Apr 18, 2026Service and Support Applications
Question
Which two actions should a Platform Administrator perform with Case escalation rules?
Options
- ASend email notifications.
- Bor "Reopen" a case (Option C), these are not standard features within the Escalation Rule
- CReopen the Case.
- DReassign the Case.
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Topics
#Case Escalation#Service Cloud#Case Management#Automation