Microsoft
PL-200 · Question #58
Drag and Drop Question A company creates a Power Virtual Agents chatbot. You need to determine when live agents are engaged to provide support. Which metrics should you use? To answer, drag the approp
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Create and manage logic and process automation
Question
Drag and Drop Question A company creates a Power Virtual Agents chatbot. You need to determine when live agents are engaged to provide support. Which metrics should you use? To answer, drag the appropriate metrics to the correct processes. Each metric may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Answer:
Exhibit
Answer Area
Drag items
Engagement over timeSession outcomes over timeEscalation rate driversEscalation rate
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Topics
#Power Virtual Agents#Chatbot Metrics#Live Agent Handoff#Performance Monitoring