A system is scheduled to go live, and the client signed an SLA. Which of the following elements is part of the agreement?

The correct answer is A. Resolution time. Resolution time is a standard component of a Service Level Agreement (SLA), defining the maximum time for addressing issues. SLAs are essential for managing client expectations and service performance, in line with CompTIA Project+ concepts of contract management.

Project Management Concepts

Question

Options

AResolution time
BIssue list
CWork breakdown structure
DCost optimization

How the community answered

(20 responses)

A
90% (18)
C
5% (1)
D
5% (1)

Explanation

Resolution time is a standard component of a Service Level Agreement (SLA), defining the maximum time for addressing issues. SLAs are essential for managing client expectations and service performance, in line with CompTIA Project+ concepts of contract management.

Topics

#SLA#Service Level Agreement#Client agreement#Resolution time

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