PK0-005 · Question #205
A stakeholder raises a concern with a project manager because of the number of emails that have been received before a coding release. Which of the following actions should the project manager take…
The correct answer is D. Revise the communication plan. When stakeholders express concerns about the volume of communication, it's important to review and adjust the communication plan to ensure it meets the project's needs and stakeholders' preferences. A RACI matrix is useful for defining roles and responsibilities but does not…
Question
A stakeholder raises a concern with a project manager because of the number of emails that have been received before a coding release. Which of the following actions should the project manager take next?
Options
- AInform the CCB to stop communication.
- BEstablish a RACI matrix.
- CEscalate the communication issues.
- DRevise the communication plan.
How the community answered
(25 responses)- A4% (1)
- B12% (3)
- C4% (1)
- D80% (20)
Explanation
When stakeholders express concerns about the volume of communication, it's important to review and adjust the communication plan to ensure it meets the project's needs and stakeholders' preferences. A RACI matrix is useful for defining roles and responsibilities but does not address communication frequency or methods directly. Escalating the issue may not be necessary if it can be resolved by revising the plan. Informing the CCB (Change Control Board) to stop communication is not advisable as the CCB's role is to oversee changes, not to manage day-to-day communications.
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