During the execution phase, user accepted testing failed; nonetheless, the vendor PM is insisting that the program manager approve the invoice for this phase. Which of the following actions should…

Question

Options

• AEscalate the issue with the project sponsor and ask for assistance in managing the situation.
• BWork with the vendor to achieve a compromise that benefits everyone.
• CApprove the invoice to avoid damaging the relationship with the vendor.
• DSchedule a call with the vendor PM and vendor executive to review the statement of work.

• A
  10% (4)
• B
  18% (7)
• C
  5% (2)
• D
  67% (26)

Explanation

The statement of work (SOW) is the contractual document that defines the agreed-upon deliverables, acceptance criteria, and payment milestones. When UAT fails, it means the vendor has not met the conditions defined in the SOW for this phase - and payment is typically contingent on accepted deliverables. The program manager should schedule a call with both the vendor PM and vendor executive to formally review the SOW, clarify what was agreed upon, and demonstrate why the invoice cannot be approved as-is. Option A (escalating to sponsor) may be appropriate if the situation escalates, but the first step is to address it directly using the contract. Option B (compromise) may undermine contractual rights. Option C (approving the invoice) rewards non-performance and is inappropriate.

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