PK0-005 · Question #129
Internal project team members and a subject matter expert had a heated discussion about the client's needs. The deliverable is now at risk of being delayed. Which of the following should be notified…
The correct answer is B. End user. When an internal conflict risks delaying a deliverable, the end user should be notified last, as they typically do not need to be involved in internal project management issues until a definite impact on their experience or delivery timeline is clear and communicated officially.
Question
Internal project team members and a subject matter expert had a heated discussion about the client's needs. The deliverable is now at risk of being delayed. Which of the following should be notified LAST?
Options
- AProgram manager
- BEnd user
- CSteering committee
- DProject sponsor
How the community answered
(41 responses)- A2% (1)
- B83% (34)
- C5% (2)
- D10% (4)
Why each option
When an internal conflict risks delaying a deliverable, the end user should be notified last, as they typically do not need to be involved in internal project management issues until a definite impact on their experience or delivery timeline is clear and communicated officially.
A program manager oversees multiple related projects, and a delay in one project could impact the overall program, making them a crucial early notification.
The end user is the consumer of the project's output and is typically shielded from internal project conflicts unless it directly impacts their interaction or a finalized delivery date. Informing them prematurely about internal team disagreements could cause unnecessary alarm or erode confidence in the project. Project management hierarchy (sponsor, program manager, steering committee) and other key stakeholders should be informed before the end user to determine the official communication strategy and impact.
The steering committee provides high-level guidance and makes strategic decisions, so they need to be informed of significant risks that could affect project objectives.
The project sponsor is the primary advocate and funder of the project and must be informed immediately about significant risks to scope, schedule, or budget.
Concept tested: Stakeholder communication management - escalation paths
Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok/project-stakeholder-management
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