PK0-004 · Question #981
Which of the following documents ensure a buyer would receive support for or replacement of a purchased product? (Choose two.)
The correct answer is B. Warranty D. SOW. A Warranty (B) is a contractual promise from the seller that a product will function as specified and that defective items will be repaired or replaced - it is the primary document guaranteeing post-purchase support and replacement. A Statement of Work (D) is a procurement…
Question
Which of the following documents ensure a buyer would receive support for or replacement of a purchased product? (Choose two.)
Options
- ASLA
- BWarranty
- CLOI
- DSOW
- ERFP
- FPurchase order
How the community answered
(68 responses)- A4% (3)
- B87% (59)
- C1% (1)
- E7% (5)
Explanation
A Warranty (B) is a contractual promise from the seller that a product will function as specified and that defective items will be repaired or replaced - it is the primary document guaranteeing post-purchase support and replacement. A Statement of Work (D) is a procurement document that formally defines the deliverables, services, timelines, and support obligations the seller must fulfill, which can explicitly include post-sale support or replacement terms. An SLA (A) governs ongoing service performance levels (uptime, response times) rather than product replacement. An LOI (C) is a non-binding preliminary expression of interest. An RFP (E) is a buyer's solicitation document. A Purchase Order (F) authorizes a transaction but does not in itself guarantee replacement or support coverage.
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