CompTIA
PK0-004 · Question #921
PK0-004 Question #921: Real Exam Question with Answer & Explanation
The correct answer is C: The communication format was not clearly defined for the stakeholder.. The stakeholder's request to change how milestones are displayed - from a dashboard view to a linear layout - is a communication format issue, not a problem with the delivery channel, tool, or reporting cadence.
Question
A key stakeholder has been reviewing dashboards from the project manager on a regular basis. The stakeholder tells the project manager to present milestones in a linear manner for easier understanding. Which of the following is the MOST likely cause of this issue?
Options
- AThe communication method was not clearly defined for the stakeholder.
- BThe communication tool was not clearly defined for the stakeholder.
- CThe communication format was not clearly defined for the stakeholder.
- DThe communication frequency was not clearly defined for the stakeholder.
Explanation
The stakeholder's request to change how milestones are displayed - from a dashboard view to a linear layout - is a communication format issue, not a problem with the delivery channel, tool, or reporting cadence.
Common mistakes.
- A. Communication method refers to the delivery channel used such as email, live presentation, or a dashboard portal; since the stakeholder was already receiving dashboards, the delivery method was not the problem.
- B. Communication tool refers to the specific software or platform used to deliver information; the issue was not which application was used but how the content was arranged within it.
- D. Communication frequency refers to how often updates are delivered; the stakeholder's complaint about visual layout has no bearing on the cadence of reporting.
Concept tested. Communication format definition in communications management plan
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